top of page

Privat Policy

1. Who We Are

RelOnion is a software company that offers a condition monitoring and maintenance management platform. We are the data controller of the personal data collected through our website and services.

2. What Data We Collect

A. Information You Provide

  • Name, email address, job title, and organization

  • Account credentials (e.g., username and password)

  • Support requests and messages

  • Billing and payment information (if applicable)

B. Automatically Collected Information

  • IP address and location (approximate)

  • Device and browser type

  • Operating system and language settings

  • Referring URLs and visited pages

  • Interaction data (e.g., time spent, features used)

  • Cookies and analytics data (see Section 7)

3. Why We Process Your Data

We process your data for the following purposes:

  • To provide and operate our services

  • To create and manage your user account

  • To respond to support requests

  • To notify you about changes to our services

  • To monitor and improve system performance

  • To send occasional product updates or newsletters (with your consent)

  • To comply with legal obligations

4. Legal Basis for Processing (for EU/EEA Users)

Under GDPR, we rely on the following legal bases:

  • Contractual necessity – to provide services you request

  • Consent – for marketing emails and optional features

  • Legitimate interests – for analytics, service improvement, and fraud prevention

  • Legal obligation – to comply with laws and regulations

5. How Long We Keep Your Data

We retain your personal data only for as long as needed to fulfill the purposes stated in this policy. When data is no longer needed, we securely delete or anonymize it. User account data may be retained for auditing and legal obligations for a longer period.

6. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

  • Service providers (e.g., hosting, payment processing, analytics)

  • Legal or regulatory authorities, if required by law

  • Successors or acquirers, in case of a business transfer or merger

All service providers are contractually required to protect your data and comply with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session and authentication

  • Collect usage statistics

  • Personalize user experience

You will be prompted to consent to non-essential cookies when you first visit the website. You can also control cookie settings in your browser or through our [Cookie Preferences Panel].

8. Data Transfers Outside the EU

If you are located in the EU or EEA, your data may be transferred outside this region (e.g., to the US or other countries) where data protection laws may differ. We ensure such transfers are protected by:

  • Standard Contractual Clauses (SCCs)

  • Binding corporate rules (where applicable)

  • Other lawful mechanisms as required by GDPR

9. Your Rights (for EU/EEA Residents)

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Request portability of your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at privacy@relonion.com.

You may also lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights have been violated.

10. Security Measures

We use encryption, firewalls, access controls, and other safeguards to protect your personal data. While no system is completely secure, we regularly review and update our practices to keep your data safe.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can remove the information.

12. Third-Party Sites

Our platform may link to external websites. This policy does not apply to third-party sites. Please review their privacy practices independently.

13. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. We will post updates here and revise the “Effective Date” above. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For questions or requests regarding this Privacy Policy or our data handling practices, please contact:

RelOnion
Email: office@relonion.com
Website: https://www.relonion.com

bottom of page